Hello, welcome!

Entrar

CARRINHO (0 ITENS)

Seu carrinho está vazio.

Ir para a loja
TOTAL ESTIMADO R$ 0,00
CHECKOUT VIEW CART CONTINUE SHOPPING

2nd copy of payment slips

Click here

CARRINHO (0 ITENS)

Seu carrinho está vazio.

Ir para a loja
TOTAL ESTIMADO R$ 0,00
CHECKOUT VIEW CART CONTINUE SHOPPING

Quality in every detail.

Our processes follow rigorous quality standards, ensuring safety, efficiency, and reliability in every product. Excellence is part of our culture, from development to delivery.

Home

Unnamed File

Quality

Quality

Exatron Quality System – EQS

To further improve its operations and solidify its commitment to customer satisfaction, Exatron developed the Exatron Quality System – SQE and obtained ISO 9001 certification in May 1997 through the certifying body – Bureau Veritas Certification, formalizing its aptitude and preparedness to face the challenges of an increasingly globalized market.

Management Policy (Document Code: MQ-1 – Revision 06)

Senior Management defines and documents the objectives and commitment to Quality through its Management Policy.  

  Exatron is committed to:

  • To meet the requirements applicable to stakeholders.
  • To develop innovative solutions that provide savings, safety, and well-being.
  • To improve the efficiency and effectiveness of the management system.
  • To develop employees and promote the organization's sustainability.

Warranty Policy
1. EXATRON PRODUCT WARRANTY

EXATRON guarantees its products against manufacturing defects, provided they are kept under normal conditions of use and maintenance (product, packaging and accessories).
EXATRON will repair or replace the product at no cost to the consumer or reseller.
How to proceed:

  • Purchase at a reseller (physical store): the end consumer must go to the STORE where they made the purchase, accompanied by the respective invoice or sales receipt. The store will carry out the exchange and subsequent shipment to Exatron.
  • Purchase from a reseller (online store): the end consumer must contact the online store where they made the purchase, providing the invoice or sales receipt details. The online store will then process the exchange and subsequent shipment to Exatron.
  • Purchase on the Exatron website (online store): the end consumer must contact the Exatron online store by calling 0800 5413310 or by email: lojaonline@exatron.com.br  You will be instructed on how to proceed; it is important to have the invoice or sales receipt information on hand.
  • The repaired or replaced product will be guaranteed for the remainder of the original warranty period. All defective parts that have been replaced will remain the property of EXATRON.

Exatron values providing the best service to consumers and clients. For any difficulties regarding warranty or product functionality, our customer service department is available to provide a quick and effective solution. Contact us at 0800 5413310 and ask for extension 500 or by email: ouvidoria@exatron.com.brOur commitment is to always provide the best service, satisfying our consumers and clients. Count on Exatron!

2. WARRANTY CONDITIONS

EXATRON assumes no obligation or responsibility for modifications to this warranty, except if there is a written agreement between EXATRON and the user. The warranty does not cover equipment installation or damage caused by improper installation or misuse of the product. If the product fails within the warranty period, the customer may claim the warranty at the place of purchase (STORE) for replacement or directly by phone at 08005413310 or by email: garantia@exatron.com.br or asc@exatron.com.brOur opening hours are Monday to Friday from 8:00 to 12:00 and from 13:00 to 17:00.

3. ITEMS EXCLUDED FROM WARRANTY

The warranty does not cover: 

  • Defects or damage resulting from improper use of the product;
  • Defects or damage resulting from lightning strikes, inadequate electrical wiring or electrical network maneuvers (over and under voltage, short circuits) and/or internet access problems;
  • Defects or damage caused by overloading or operating outside the stated maximum parameters;
  • Defects and damage caused by drops or improper storage of the product;
  • Defects or damage caused by handling the product with unsuitable tools;
  • Defects or damage caused by natural agents (floods, sea air, oxidation or excessive exposure to heat);
  • Unsatisfactory product performance due to installation in an unsuitable location;
  • Defects and damage caused by misuse or natural wear and tear of the product;
  • Defects and damage caused by third-party installation services.

4. PRODUCT WARRANTY PERIOD

 The warranty period for Exatron products varies depending on the product type, starting from the date of the sales invoice issued to the end consumer. The warranty period is indicated on the product packaging and on the website. www.exatron.com.br , on the product tab.
  Notes:
  a) For better analysis by our technical area, it is important that the consumer provide as much detail as possible about the defect the product is presenting, its application, as well as installation details such as the type of load and power controlled, mains voltage, etc…
  b) In the event of a product malfunction diagnosed by the testing department, not being a manufacturing defect, for example, due to drops, incorrect handling or electrical discharge, the product will also be returned via mail, with shipping paid by the customer via collect on delivery (COD). In the case of repairs, a fee will be charged for the service performed.

Default Kit

Hello, welcome!

To enter

2nd copy of payment slips

Click here